What We Do

Lifeline is committed to ongoing strategic planning and review and is focused on the current and future needs of service users, commissioners and localities.

Lifeline has a track record of engaging and working alongside the hardest to reach. Our collaborative working with service users, communities and professionals has achieved health, social and economic outcomes with drug users including offenders, women, people from black and minority ethnic communities, refugee and asylum seekers, sex workers and the homeless.

Geographically these services are spread across Yorkshire and Humberside, the North East, the North West and London and we work in diverse towns, cities and villages. Lifeline works with individuals who use drugs and with their families and communities, working together to provide integrated support, develop awareness and build the capacity of families and communities to address and prevent substance use and the surrounding issues.

Service user involvement is central to our work and Lifeline values the expertise that people directly affected by substance use bring to the design, development and evaluation of services, and to their integration into communities and localities. Lifeline’s recruitment and workforce development processes support the appointment of volunteers and staff with diverse life experiences and perspectives and we are proud of our skilled and committed workforce. People seeking to work or volunteer can find out more at www.lifeline.org.uk – "Job Vacancies".

Lifeline’s service delivery is supported by specialist knowledge departments in communications and research. Our publications and broadcasting work has a long and established reputation for producing high quality and popular harm reduction publications. Lifeline works with drug users, including drug-using offenders and other groups, to produce relevant and up-to-date material. Publications works alongside research and education specialisms to deliver targeted initiatives and campaigns.
See www.lifelinepublications.org.

Lifeline has a strong commitment to learning and engagement currently demonstrated by our Film Exchange on Alcohol and Drugs – www.fead.org.uk.

All of Lifeline’s work is supported by strategic planning and review, underpinned by a robust governance framework. This includes quality assurance, clinical governance, human resources, workforce development, financial planning and management.